Q&A

Please see our Size guides to find the size that suits you.

Due to the constant contact of jewelry with your skin, its exposure to different weather conditions, pollution or unintentional shocks, you must exercise special care and attention.

Below you will find our recommendations to avoid damaging your jewelry:

If possible, remove your jewelry before carrying out an activity that could damage it, such as sports, cooking or gardening.

Avoid contact with cosmetic or household products, as they contain ingredients that could discolor your jewelry.

Avoid sudden temperature changes.

Store your jewelry in an individual case, in their original Viltier box or in the separate compartment of a jewelry box. Chains should be closed, wrapped and laid flat to prevent knots from forming.

By applying the simple tips presented below, you will be able to preserve the original condition of your jewelry for a long time:

Check the clasps regularly.

If your jewelry is not made of lapis lazuli, coral, pearls, turquoise, emeralds or many pavé stones, you can regularly immerse it for a few minutes in warm soapy water (using only a neutral pH soap).
Brush them gently with a very soft toothbrush, then rinse them thoroughly with lukewarm water. Finally, dry and shine them with a soft cloth, chamois or clean microfiber cloth.

If your jewelry is made of these types of stones, the cleaning task should be entrusted to one of our specialists.

Viltier offers the following services to allow you to perfectly maintain your jewelry.

• Care
• Cleaning
• Sizing
• Repair

All services offered by Viltier are free for the first year of purchasing your jewelry. For more information, please contact us.

• Always protect them from potential shocks. Even diamonds, the hardest of gemstones, can break or chip with repeated impact.
• Check the prongs and settings of your stones regularly.
• Have your jewelry cleaned if the stones lose their shine or appear dull.

All Viltier creations are made in our workshops in France.

Discover the history of the Viltier house here .

Your Viltier jewelry is guaranteed for 1 year.

Please visit the Care and Repair section to discover all the services offered by Viltier to maintain, adjust and repair your Viltier creations.

The price of a repair service depends on the product and the intervention to be carried out. Please contact us.

If you think you are dealing with a counterfeit, we invite you to contact us and provide us with all the information you have.

You can unsubscribe from our newsletter by clicking on the link in the last Viltier newsletter that you received.

If you no longer wish to receive communications from Viltier, you can contact us and we will make sure to modify your contact preferences.

You can modify or delete your account online or call our ambassadors who will do it for you.

Viltier is committed to protecting the confidentiality of its customers. We guarantee a secure shopping environment and store our customers' personal data in accordance with applicable legislation. To find out more, please see Viltier's privacy policy.

We use cookies to track the contents of your basket and facilitate your access the next time you log in.

Please note that if you do not accept cookies, your experience on the site may be limited and some features may not be available.
For example, you may be asked to enter information each time you visit the Site.
To find out more, please see Viltier's cookie policy.

Online: you can use the following credit cards (American Express, Visa, Mastercard).
You can also choose to pay by bank transfer, Apple pay or via PayPal.

In our showroom you can use the same payment options as for online orders except PayPal. You can also pay in cash (up to €1000).

We also offer distance selling (VAD) where you can pay with the following credit cards: American Express, Visa, Mastercard.

Upon receipt of your order, you will receive your invoice and a link to track your order.

You can contact our customer service to find out the status of your order.

After confirmation of your order, the carrier (DHL or UPS) will communicate to you an estimated delivery date.

To change or cancel your order, please contact us.
We cannot assure you that your order can be modified once validated, but we will make every effort to respond to your request.

To find out more about our return conditions, you can also consult Viltier’s condition of sales.

Of course. Do not hesitate to contact us and our ambassadors will be happy to help you place your order.

All creations whose product page includes the “Add to cart” button are available for purchase online.A creation may be available for purchase even if its price is not displayed. If you are interested in a creation, but the “Add to cart” button does not appear on the product page, please contact us.

A product may be available for purchase even if its price is not displayed. Do not hesitate to contact us if you would like to know more about the price of a specific creation.

Personalization is available on certain creations.
Each product page mentions whether customization is available.

If you would like to have your Viltier creation engraved, please enter the text to be engraved when selecting the creation on the site.
You can also request this service when ordering by telephone.

Please note that a personalized creation cannot be returned or exchanged.
Visit the page Personalization & message to learn more about how we can personalize your Viltier creation.

When you purchase a creation on Viltier.com, it is accompanied by a certificate of authenticity.For any exchange or return, it is mandatory to include this certificate in the return package.

Delivery times and costs depend on your delivery address.If you place your order before noon, you will benefit from express delivery within 1 to 2 business days. Please note that this is an estimate and not a guarantee.Please note that customization services will require an additional 5-7 days and limited stock for a creation will require an additional 6-8 weeks.These delivery times apply for home delivery and Click & Collect.

Viltier offers free and secure delivery anywhere in the world.

All orders placed on the Viltier website are beautifully wrapped in Viltier's signature gift packaging and delivered in a Viltier box.A Viltier bag also accompanies each order.

You can use personal or professional delivery addresses in France, which allow the carrier to hand-deliver the packages to you. Military addresses, certain restricted areas, collection points and post office boxes are therefore not accepted.

We are unable to ship a single order to multiple addresses. If you are ordering multiple items, we suggest placing separate orders.

You can contact us within 30 days of delivery.

You can request a return or exchange from our e-Boutique if you made an online purchase.

We will send you a return authorization number by email, and a Viltier ambassador will arrange to collect the package with the carrier to return it to us free of charge.

Please note that after receiving the return authorization number, you have 14 days to return or exchange your jewelry in perfect condition and provided with all protective elements, labels and stickers.
In the case of an exchange, the returned items will be subject to a mandatory quality check before we can send you the replacement items.

For more information, please consult our General Terms and Conditions.

The return or exchange procedure must be initiated within 30 days of receipt of your creation.

Only creations purchased online or by telephone with the Viltier customer relations service can be returned or exchanged on the e-Boutique.

You cannot return or exchange creations that have been engraved altered or personalized in any way.

Viltier will not accept any returns if the creation shows signs of wear, if it has been used or if it is not in its original condition.

For more information, please consult our General Terms and Conditions.

Allow up to 10 business days to receive the refund in your bank account/credit card/PayPal account.

Please note that all items returned via our e-Shop will be subject to a mandatory quality check before your refund can be approved.
The refund will then be issued within 10 days, based on your original payment method.

For more information, please see our General Terms and Conditions.

You can choose to exchange or return an item that was purchased through our e-Boutique and given to you as a gift.Please note that the refund amount will be automatically paid to the original buyer in the event of a return and in the event of an exchange, if the value of the new item is less than that of the returned item.

You can find the address, opening hours, contact information using our Find a Store tool.

To come to the showroom please make an appointment online or contact our Viltier customer service.

Click here to make an appointment in one of our stores.