Privacy Policy

Last updated: May 2024

ABOUT VILTIER AND THIS PRIVACY POLICY

Viltier has its registered office at 46 rue de Verneuil in Paris (75007). In this Privacy Policy, we use the term Viltier (as well as “we”, “us” and “our”) to refer to Viltier’s registered office whose address is indicated above.

We kindly ask you to take a few moments to read the policy as well as our Cookie Policy which explains how we collect, use, disclose and transfer the personal information you provide to us on our websites and other digital platforms (together the "Platforms"), when you visit the Viltier showroom, when you contact the Viltier concierge by phone, or when you interact with us on social media platforms. Our Cookie Policy also explains how we collect information through the use of cookies and related technologies when you use our Platforms.

UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. If we update it, we will post the changes on this Platform.

INFORMATION YOU PROVIDE TO US AND HOW WE USE IT

We collect information about you as detailed below:

- To access certain areas of our Platform, you will need to register with us. During the registration process, you will be asked to provide personal information about yourself (which includes your name, address, date of birth, email and telephone number). By entering your details in the required fields, you allow Viltier to provide you with the services you select;

- When you purchase products online or over the phone, we collect information such as your purchase details and relevant billing information. In addition, we will also collect personal information about you when you communicate with us (for example, if you contact us with a question about one of our products or services), when you provide your contact details at the time of visiting the Viltier showroom or when you communicate with the Viltier concierge by phone. Please note that calls will occasionally be recorded for security, training and improvement purposes;

- If you choose to interact with Viltier through a social media platform or other third-party service, we will collect the information you provide to us through that platform;

- We also automatically collect certain information about visitors to our Platform, detailed in our Cookie Policy ; and

- We will collect information relating to your location, to the extent we provide any location services, as described in the “ Location Services ” section below.

We will use the information we collect from you to:

- Manage and respond to repair requests, as well as provide after-sales services;

- Manage accounts and records;

- Process your questions and requests;

- Send service-related communications, including announcements and administrative messages such as order confirmation;

- Identify products and services that we think may be of interest to you, based on your information such as your purchase history and previous interactions with us;

- Send you marketing communications (including emails and social media audience correspondence) about us and other third party partners which we believe may be of interest to you, where we have a legitimate basis to do so (please see the “Your Choices ” section below for more information on how you can control these communications);

- Conduct market research as part of the constant improvement of the services we provide to our customers;

- Perform credit checks, prevent fraud and other prohibited or illegal activities, and as part of our efforts to maintain the security of our Platform; and

- Understand the usage of our Platform so that we can constantly improve our Platform services and other offerings.

Where you have consented to a particular use of your information, we process it on the basis of your consent. You may withdraw this consent at any time (for example, in relation to the sending of marketing communications) by contacting us (see the ' Contacting Us ' section below). We also process your information where it is necessary for the performance of a contract with you or where it is necessary for our legitimate interests of operating, protecting and improving our business.

COOKIES AND OTHER INFORMATION WE COLLECT AUTOMATICALLY

Cookies

This website implements cookies in accordance with its Cookies Policy, accessible by users from each of the pages of the website that point to this Cookies Policy and each information banner regarding cookies.

IP Addresses

We will collect information about your computer or mobile device, including, where available, your IP address, operating system, login times, and browser type. We use this information to better understand how visitors use our Platform, as well as for internal reporting purposes. We will anonymize and share this information with advertisers, promoters, or other companies.

ABOUT ADVERTISING

The Platforms use third parties, such as network advertisers and ad exchanges, to serve you ads on third-party platforms after you leave our Platforms; we use third-party analytics and other service providers to measure and provide us or other third parties with information about your use of the Platforms and your viewing of ads and our content. Network advertisers are third parties that display ads based on your visits to the Platforms, as well as other apps and sites you have visited. Third-party ad servers allow us to target ads to you, as well as products and services that may be of interest to you.

We do not control third-party tracking technologies, even if they are associated with our Platforms or our advertising. Statements about our practices do not apply to the information collection methods used by these third parties and other entities regarding the use of the information that such third parties or other entities collect. The relevant third-party terms of use, privacy policies, permissions, notices and choices should be consulted with respect to their collection, storage and sharing practices. We make no representations regarding the policies or practices of third-party advertisers, ad networks or exchanges, or any associated third parties.

You have choices regarding the delivery of advertising. You may opt out of receiving certain types of behavioral advertising by visiting third-party websites and as described in our Cookie Policy. We are not responsible for the effectiveness or compliance of any third-party opt-out options.

AUTOMATED DECISION MAKING

We use innovative technologies to help us identify and predict products, services and other information that may be of interest to you based on the information you provide. To do this, we use algorithm-based methods. As such, automated decisions about you may be made using technology, without human intervention. This may involve automated decisions about our products, services, event invitations, personal benefits or other information. The purpose is based on our legitimate interest in improving your experience of our products and services by responding efficiently and quickly to your feedback, and by offering you personalized products and services. For example, this may involve predictive behavior techniques such as data partitioning, data mining, data fusion or other data intelligence methods to extract useful and relevant information from your information. For example, we use this type of technology in our call centers to provide improved services, with the aim of better determining the reason for your call and your level of satisfaction. This process may be fully automated (for example, to escalate complaints), or may involve human intervention, in which case the final decision will be made by an individual. The aim is to improve your experience of our products and services by responding effectively and quickly to your feedback and by offering you personalized products and services. When using your personal information for automated decision-making, we will ensure transparency, fairness and objective decision-making. We will also ensure that strong and adequate security measures are in place to protect your personal information. You can object to this processing at any time by contacting us.

LOCATION SERVICES

Some of the services we provide may use information about your location. For these services, which are typically available on mobile devices or applications, you have the option to consent to the use of location services that, for example, process information from GPS, sensors, beacons or Wi-Fi hotspots to provide you with a more personalized service. Your device has settings that allow you to disable these services if you no longer wish to benefit from them.

SHARING YOUR INFORMATION

We do not rent, sell, or share your personal information with other people or unaffiliated companies except under the following circumstances:

- we will disclose your personal information to third party vendors for the purposes of providing online and other payment, credit checking and fraud prevention services, and any other services required to enable us to use your information for the purposes specified in the section titled “ Information You Provide to Us and How We Use It ”;

- we will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe that this is necessary to comply with a legal or regulatory obligation, or to protect our rights or the rights of a third party; and

- we will disclose your personal information to any third party that acquires or to which we transfer all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to ensure that the entity to which we transfer your personal information uses it in a manner consistent with this Privacy Policy.

Conditions for sharing data with an Authorized Distributor

In addition to the above, when you interact with our network of authorized distributors, we may from time to time ask for your consent to share your information with an authorized distributor for the following purposes:

- provide you with the services you have requested;

- improve your customer journey and experience within the stores when you interact with our products and services and/or our authorized distributors;

- ensuring that the information we hold about you is accurate and up to date, including recording purchases, warranty extensions and other transactions, and storing your marketing preferences; and

- manage customer and seller relationships to improve cooperation with our authorized distributors and provide you with a tailored customer experience.

In cases where an authorized distributor needs to access the information we hold about you, we will ask for your permission to share it with them before granting them access. If you authorize us to share your information with an authorized distributor, we will maintain appropriate measures to ensure the security of your information. If your information is shared with an authorized distributor, Viltier and the relevant authorized reseller may simultaneously act as a data controller and/or independent processor in respect of your information, depending on how we or our authorized distributor interact with you.

INTERNATIONAL TRANSFERS

We have implemented standard contractual clauses to ensure that adequate safeguards are in place to protect your information when it is transferred to our affiliates and stores in territories outside the European Economic Area and Switzerland. Where we share your information with a third party service provider outside the European Economic Area and Switzerland (as detailed in the section titled “ Sharing Your Information” ), we contractually require the third party service provider to implement adequate security measures to protect your information.

PROTECTION OF YOUR INFORMATION

We want you to feel confident using our Platform and are committed to protecting the personal information we collect. We limit access to your personal information to those employees who reasonably need to know, in order to provide products or services to you or to carry out their job duties. We have appropriate physical, electronic and procedural, technical and organizational safeguards in place to protect the personal information you provide to us against unauthorized or unlawful processing, as well as accidental loss, damage or destruction. However, where we ask you to choose a password to access certain parts of our Platform, you are responsible for choosing a secure password and for keeping this password confidential. You should not choose a password that you have chosen for any other website, and you should not share it with anyone.

RETENTION OF YOUR INFORMATION

We only keep your information for as long as necessary for our purposes, including to protect us in the event of a dispute (for example, information relating to a contract with you will be kept for the duration of the contract and for up to ten years after its end). After this period, it will be deleted or, in some cases, made anonymous. Where we have asked for your consent to process your personal information and we have no other legal basis to continue processing it, we will delete your personal information if you subsequently withdraw your consent.

If you request that we no longer send you direct marketing communications, we will keep a record of your request and your contact details to ensure that your request is complied with.

YOUR CHOICES

You have the right to request access to the personal information we hold about you in our records, to correct any inaccuracies and to update any outdated information. In certain circumstances, you have the right to request erasure of your personal information or a restriction on its use.

You have the right to object to our processing of your personal information in certain circumstances. In particular, you can ask us to stop sending you direct marketing communications at any time (please note, however, that we may continue to send you service-related (i.e. non-marketing) communications, such as email updates on the status of your order). If you wish to exercise any of these rights, please write to us at the address set out below.

You may unsubscribe from email marketing communications at any time by sending an email to the address below in the " Contact Us " section or by clicking on the "unsubscribe" link in Viltier marketing emails.

If you have any concerns about how we use your information, please do not hesitate to contact us using the contact details below and we will do our best to resolve your concern. After investigating your complaint, we will respond in writing within a reasonable time setting out the corrective measures we propose. If you believe that we have processed your personal information unlawfully or in a manner that infringes your rights, you also have the right to lodge a complaint with a European Data Protection Authority in your place of residence or work, or in the jurisdiction in which the processing took place.