Shipping, Returns & Exchanges

If the item is available, please allow 3-5 business days for the receipt of your Viltier creation. If the item needs to be ordered, we estimate a lead time of 6-8 weeks. Each creation is unique and handcrafted, so the delivery time may vary slightly.

After receiving your item, you have 30 days to notify us if you wish to exchange or return your creation. Please send your request to maisonviltier@viltier.com.

Free international shipping. If your country is not listed in the shipping options at checkout, please contact a Viltier advisor to arrange a special delivery.

European Union countries, the UK, and the United States are displayed with prices inclusive of all taxes.

If you wish to exchange or return your Viltier creation, please send an email to maisonviltier@gmail.com, including your order number. You have 30 business days from the receipt of your purchase to notify us of your intention to return or exchange your Viltier creation.
Any creation made to order can be exchanged but not refunded.
Please include all original items in your return package, including the invoice, packaging, accessories, and creation(s). Our secure courier will come to collect the return package from your location.
Once your return package has been received, a return confirmation email will be sent to you after confirming the eligibility of the return or exchange.
Viltier reserves the right to refuse any return in the case of damage or other signs of use.